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Category Archives: Kaizen

Continuous improvement through small changes. Thoughts on Management, Marketing, Operations, and stuff.

Dissonance in Administrative Leadership Change

Faced with an extremely charismatic and popular predecessor, Dr. Emma Encarnacion – by most accounts a heretofore successful leader on the fast track — embarked on a mission to institute change at the College of St. John — Roxas. This case study is a look at what went wrong, and why. Read this case study [...]

Power Plays in Educational Institutions

What began as something so promising slowly began to turn sour, as soon enough, many of the same people who once supported her began tuning her out or even openly challenging her, as a series of events unfolded that showed, as one former department head put it, “she can’t be trusted any more, she’s too [...]

How great companies turn crisis into opportunity

People who take credit in good times and blame external forces in bad times do not deserve to lead. End of story. Jim Collins on Fortune.com

Coca-Cola Blues

With millions to spend on market research, is getting a couple of anorexic celebrities as endorsers really the best idea for Coke?

Clock-building, not time-telling

Clock Builders focus on the organization as a whole, on the structure, attempting to strengthen existing structures, strategies, and culture. They focus not on building themselves, but building the organization — and building them to last.

Location, location, location

Conrad Hilton, when asked about the key to his phenomenal success, said, “there are three secrets to success in the hotel business: they are location, location, and location!”