PinoyBusiness.org reports that Senator Mar Roxas III disagreed on providing generous incentives to business-process outsourcing (BPO) companies in the Philippines during the 5th Contact Center Association of the Philippines (CCAP) Annual Call Center Conference and Expo 2009 at the SMX Convention Center in Pasay City. Roxas said incentives meant for the companies should be modified [...]
Indian outsourcing boom may end; are we next?
Just thoughts on outsourcing
I once noted in a previous post that the real peril of outsourcing is not the risk of ‘losing seats’ but becoming too reliant on the revenue the industry generates. However, this recent news report is cause for concern:
Perils of Outsourcing
Hi, my name’s insert name, from insert company name, calling on behalf of another company name, and I’m an outsourced employee from the Philippines. Yes sir/ma’am, that often means I get paid less than folks with the same job on the other side of the Pacific, because we sell our labor cheap so we can [...]
